Return & Refund Policy
Last updated: July 2025
We hope you love your NineCozy purchase, but if something isn’t right, we’re here to help.
Returns
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We accept returns within 30 days of delivery.
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Items must be unused, in original condition, and with all original packaging.
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Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.
To start a return, you can email us at info@ninecozy.com or send us a message via the chat button on our website. Please include your order number and reason for return.
Non-Returnable Items
For hygiene reasons, earrings and customized items are non-returnable unless defective.
Refunds
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Once we receive and inspect your return, we’ll notify you.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges. Please return the original item and place a new order.
Damaged or Incorrect Items
If your order arrived damaged or incorrect, contact us within 7 days of delivery.
You can email us at info@ninecozy.com or message us through the website chat — we’ll make it right.
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