Shipping Policy

Last updated: July 2025

We ship from Ontario, Canada, and aim to deliver your order quickly and securely.

Orders are normally processed within 1 business day.

During busy periods or promotions, processing may take up to 2–4 business days.

Orders placed on weekends or holidays will be processed the next business day.

Canada

– Delivery time: 3–9 business days

– Shipping is free on orders over CA$50

– Flat shipping rate: CA$5 for orders under CA$50

United States

– Delivery time: 3–12 business days

– Shipping is free on orders over CA$50

– Flat shipping rate: CA$5 for orders under CA$50

Rest of the World

– Delivery time: 10–20 business days

– Flat international shipping rate: CA$10

– Free shipping is not available for international orders at this time.

For Canadian orders, taxes are calculated at checkout based on your province.
For international orders, customs duties and import taxes may apply. These fees are the responsibility of the customer.

If your order is delayed, lost, or shows unusual tracking updates, please reach out to us.

You can email info@ninecozy.com or use the chat button on our website — we’ll do our best to assist you.